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General service inquiries

Sending alarm emails doesn't work

  • Check if the PLC is accessible to the Internet - the PLC has the correct network settings
  • Check with your network administrator that the email port is not blocked
  • Make sure you have the correct port for the SMTP server
  • Make sure emails aren't blocked by email settings

Database connection does not work

  • Check if the PLC settings are database enabled, correctly entered URL, username and password - this can be created on the server on which the database is running URL: http: // [IP]: 11112 / admin
  • Database communication can be blocked by an anti-virus program or firewall settings on the computer running the database

I can't see the data in the database

If the storage in the database works resp. in the system state it can be seen that records have been saved, but you do not see the data in the graph, it is possible that the data are stored under a different time stamp, which may be caused by the current time not being set on the PLC